PRODUCT DESCRIPTION
This isn’t just about grills—it’s about people who truly care. I ordered a pellet grill for my husband’s birthday. It arrived a full week ahead of schedule, giving me time to surprise him! I didn’t know much about assembly, so I called NorCal Fire & Grill. Their tech support rep, stayed on the phone with me for nearly an hour to walk me through it. She even suggested some beginner-friendly recipes to try.
I can't say enough good things about the team at NorCal Fire & Grill. I ordered my fireplace right after Christmas, and it arrived on January 2nd in perfect condition—well-packed and ready to go. I was so excited to set it up, but I ran into a snag with the installation (entirely my lack of experience!). I reached out to their technical support, and wow, they were incredible. They walked me through everything step by step, even helping me identify a small wiring issue I would have missed. What really impressed me was how patient they were with my questions. I didn’t feel rushed, and they made sure I was 100% comfortable before we hung up. This kind of service is rare these days.
I bought a burner here, and when it arrived (a day earlier than expected—yay!), it was in pristine condition. However, being someone who isn’t exactly "tech-savvy," I struggled to figure out the installation. I reached out to their tech support team, and wow, what a fantastic experience! They didn’t just walk me through step-by-step—they actually took the time to explain what each part did so I’d understand how it worked.
I got this stove last month and it arrived without damage and it looks amazing! I am amazed with the support team on handling my purchase; from online adding to cart to shipping it out, they really did well on guiding me allthrough the way. Oh, and get this—I casually mentioned my old grill was acting up, and they gave me tips to fix that too! Who does that? this store is just became my go-to for everything.
Okay, I have to share this—I ordered this fireplace and once it arrived, it’s gorgeous! But let’s be real—when I saw all the parts, I panicked. I’m not exactly handy. I called their customer support, and let me just say, their tech support is next-level amazing. They didn’t just rush me through instructions; they explained every detail like they actually cared. The rep even sent me a follow-up email with diagrams and a link to a video tutorial.