Shipping Policy

We ship our products from our suppliers which may take usually, it may take up to a week to be delivered once your order has been processed. Unforeseen circumstances such as natural disasters, certain holidays, weather, etc may delay shipment. For this reason, we are unable to guarantee the a specific date of delivery. .

We do offer shipping information so that you the buyer can obtain all the information regarding your package. Here at NorCal Fire & Grill, we want to insure that you are aware of what you are buying to ease the state of mind when wondering about your products and when they will arrive.

All items in stock may take a day or two to process before shipment. Please add processing time to your shipping estimate.

Ensure that you do want acquire product because after the business day is up, ,we will process the order to have it ready and sent. After this if you would like to return, it will be a 10%-40% restocking fee. Refunds and returns are if the product is defective or damaged in transit. If you are on the waitlist or your order is coming in, in the future, note that this is an item made for you so if you are wanting to back out there will be a 10-20% Holding fee.

*Check out the Refund and Returns page for more in-depth information. 

**If your product is defective or damaged in transit, let us know and we will happily send a replacement. You have up to 5 days to let us know of any damages or Issues so we can help resolve. After this period, Carriers are not going to accept any claims. 

Based on 1641 reviews
91%
(1500)
7%
(110)
2%
(25)
0%
(4)
0%
(2)
This door combo is so smart!

Really happy with this purchase. It looks amazing, and the built-in paper towel holder is genius for keeping things tidy while grilling

Quality is top notch

Very happy with this! We use it every weekend now. Plenty of space for ice and drinks, and the condiment tray is a smart touch.

Super impressed!

Such high performance for an electric heater! We hosted a dinner party outdoors and everyone stayed warm the entire evening.

Love the sleek design

I’m so happy I added this to my Bromic setup. The dimming feature lets me adjust the heat exactly how I want it, especially during spring evenings.

Absolutely stunning

We installed this in our great room and it completely elevated the space. Quiet, clean, and powerful—everything we needed in a high-end fireplace!

how amazing this looks!

Such a unique fireplace! We love that we could make it match our patio stone. It really brought our outdoor space to life!

We’re obsessed!

Gorgeous design, amazing function. It lights instantly and the flame looks incredibly realistic. Total upgrade to our space. So happy we made the investment!

winner!

his insert made our family room feel brand new! Love the minimalist look of the Empire Loft series. It’s efficient and beautiful—couldn’t be happier!

Absolutely love this thing!

The Remii 65” fits perfectly in our entertainment wall and brings such cozy vibes without the hassle of a real fire. Remote control is super handy. Would buy again in a heartbeat!

Super happy with this upgrade!

This insert is so much better than I expected. The flame looks realistic and the warmth is perfect for our living room.

I love everything about this grill.

Blaze nailed it with this compact beast. Powerful burners, solid construction, and looks fantastic. You won’t find better value in a 3-burner grill, trust me.

This fire pit table completely transformed our patio!

I’m seriously in love with our new fire pit. It looks like something out of a luxury resort and lights with a push of a button. Perfect for cool nights and wine with friends!

Absolutely thrilled!

I’ve had many grills over the years, and this is hands-down the best one. The build quality is excellent and it’s powerful without burning through propane too fast.

Best investment this year!

We bought the Summerset Pizza Oven for our outdoor kitchen, and it’s our favorite addition. Heats up quickly, easy to use, and the flavor is incredible.

Highly recommend!

Aesthetically beautiful and super functional. We didn’t want to deal with gas lines or chimney updates, and this was the perfect solution.

Best quality never disappoints.

Perfect size for our patio and absolutely powerful. This 3-burner gets the job done right and looks fantastic doing it. Highly recommend for smaller spaces!

cozy, stylish, and functional.

We were looking for something elegant and warm for evenings outside, and this was the perfect pick. Looks even better in person and super easy to use!

The build quality is top-tier

Honestly one of the best purchases I’ve made for my home. It feels professional, but it’s beginner-friendly too. I’m beyond impressed with the cooking results!

Worth every penny.

I feel like a gourmet chef in my own backyard! This Summerset Pizza Oven heats up fast, cooks evenly, and looks incredible. We’ve had homemade pizza nights every weekend now—it’s become a tradition!

The cast iron detail is just beautiful!

Such a cozy addition to our sunroom! The flame looks realistic, and the unit is built like a tank. Vent-free was the way to go for our space — super happy with this purchase.

Couldn’t be happier

This fireplace is an absolute gem! It’s traditional and elegant — just what we wanted for our rustic-style living room. The large viewing area makes it so enjoyable during the colder months.

Love the modern look!

Perfect little insert! We have a small fireplace cavity and the VFLC20 fit like a glove. It’s efficient, clean-burning, and makes our space feel so much more inviting!

This fireplace hit the mark

This Empire fireplace is amazing. Vent-free and still gives off a great amount of heat. The installation was a breeze and the look is SO modern and clean. It totally upgraded our family room."

Absolutely stunning fireplace!

The Artisan 42 transformed my living room into a cozy, modern retreat. I was nervous about going vent-free, but this unit exceeded all expectations. The flame display is gorgeous and it heats up our space beautifully. A total showstopper!"

I’m in love with this outdoor fireplace!

Majestic nailed it with the Courtyard 42. This fireplace gives us that cozy, woodsy vibe without the hassle of real wood. Super happy with our purchase. It’s everything we wanted for our outdoor space—warm, stylish, and built to last. We host a lot, and this fireplace makes every gathering magical