Terms of Service

OVERVIEW

The website, Norcalfireandgrill.com is operated by BudgetBae LLC. Throughout the site, the terms "we", "us" and "our" refer to BudgetBae LLCBudgetBae LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall BudgetBae LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless BudgetBae LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of BudgetBae, located in California.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

If there are Questions about the Terms of Service, fill out the Contact US form located on the "Contact US" link

Based on 1068 reviews
88%
(942)
9%
(100)
2%
(23)
0%
(1)
0%
(2)
Beautiful and fun!

Love my Sierra Flame Electric Fireplace! Well made of cast iron. Remote controlled ember bed colors, speed and brightness of fire images, and variable heat settings. Manual controls on the fireplace itself. So much fun changing up settings! I would like to see an option for “real fire” looking setting, but it nicely and beautifully replaces my 40 year old Vermont Castings wood stove. Yay! No more ash and dust!

Happy customer

Hooked up and it works great. Will have to wait to get it tiled, but it was an easy install for the gas installer. Really like the heat it generates.

Good service.

Very nice service.

Hidden damage and no reply from Customer Service

After unboxing my fireplace I found hidden damage behind the cardboard container. I e-mail [****] several time with images but received no response at all. If you're building a new house and preorder your materials like I did, make sure you unbox and inspect all your items before you receive them.

Perfect!

I’ve always dreamed of having a fireplace, but I didn't want the hassle of logs and ashes. This electric fireplace is just perfect! The minute I turned it on, my living room transformed into a cozy retreat. The flame effect is so mesmerizing—I could watch it for hours! Plus, I love that I can use the flames without the heat, so I can enjoy that cozy vibe all year round. It was easy to put together—took me about an hour, and now it’s the favorite spot for both me and my pets! 🐶 I’m so glad I made this purchase; it really adds warmth and charm to my home.

I'm impressed!

The website was easy to navigate, and I found exactly what I was looking for. The product description was detailed, and the pictures gave me a good idea of how it would look in my space. The ordering process was smooth, and I even received an email right after I placed my order confirming everything—super reassuring!

Made Our Home Feel Instantly Cozier

I bought this fireplace as a surprise for my husband, and it was the best decision! It added instant coziness to our living room. We don’t have a real fireplace, so this was a great alternative. The flame settings give a realistic look, and I love that I can adjust the heat depending on the weather. My husband and I sit in front of it every evening with our coffee—it’s become our favorite spot in the house. It also has a timer, so we can fall asleep with it on without worrying. The only regret I have is not buying it sooner!

Perfect for Small Spaces and Easy to Use

I live in a small one-bedroom apartment and have always wanted a fireplace, but space was a huge concern. This fireplace fits perfectly in my tiny living room without feeling bulky or taking up too much room. I was also surprised by how much heat it gives off—it keeps the whole apartment warm on cold nights. I especially love the flame-only setting because I can still enjoy the look of a fireplace without the extra heat when it’s not too cold. It’s so easy to use; I basically control everything with the remote. Definitely worth every penny!

Best Purchase for My Home Office!

Since I started working from home, I’ve been wanting to make my office feel more comfortable, and this fireplace was the missing piece. It instantly transformed my workspace into a cozy, welcoming environment. The flame looks so real, and the warmth is just what I need on cold mornings. I like that I can adjust both the flame and heat settings, so it’s perfect for any time of day. And the best part? It doesn’t take up a ton of space, so I still have room for my desk and bookshelves. It’s like having a mini sanctuary in my own home!

Amazing Atmosphere for Movie Nights

I got this fireplace just in time for the colder months, and I’m so glad I did. It’s made such a difference in the ambiance of our living room. We use it mostly for movie nights, and it just sets the mood perfectly. The flame settings are beautiful, and I love that I can adjust the brightness depending on the time of day. I was initially skeptical about how much heat it would put out, but it’s surprisingly effective, especially since our space isn’t too large. It’s definitely exceeded my expectations—looks beautiful, works great, and it’s so easy to use!

I’m so happy with this purchase!

As someone living in a small apartment, space is always a concern, but this fireplace fits perfectly without taking up too much room. I love the contemporary design, and it really elevates the entire feel of my living area. The flame is incredibly lifelike, and I appreciate that I can run the flames without the heat—perfect for setting the mood when I don’t need extra warmth. It heats my small apartment quickly when I do use the heater, though! It’s been a total game-changer for those cold nights when I just want to curl up with a movie.

Great Addition to My Bedroom

I bought this fireplace for my bedroom because I wanted that warm, cozy feel, and it has totally exceeded my expectations. It’s the perfect size—doesn’t overpower the room but still makes a big impact. The heat output is perfect for a bedroom, and I love that I can set the timer to turn it off automatically if I fall asleep. The flame effect is beautiful and calming—it’s like a little piece of heaven at the end of a long day. Plus, I love that I can change the flame color to match my mood. Total relaxation, and it’s made my bedroom feel like a luxury retreat.

This electric fireplace is the perfect combination of style and functionality.

It looks like a high-end piece but didn’t break the bank, which is a win in my book. The flame effect is really impressive, and it has multiple brightness levels, so I can go from a soft glow to a roaring flame look with just a click of the remote. I’ve been using it almost daily for both heat and ambiance, and it’s made a noticeable difference in my living room’s temperature during the cold mornings. The customer service was great, too—had a small issue with the remote, and they sent me a new one within days. No complaints here!

Great Addition to My Bedroom

I bought this fireplace for my bedroom because I wanted that warm, cozy feel, and it has exceeded my expectations. It’s the perfect size—doesn’t overpower the room but still makes a big impact. The heat output is perfect for a bedroom, and I love that I can set the timer to turn it off automatically if I fall asleep. The flame effect is beautiful and calming—it’s like a little piece of heaven at the end of a long day. Plus, I love that I can change the flame color to match my mood. Total relaxation, and it’s made my bedroom feel like a luxury retreat.

Great Value for the Price!

I’ve been searching for an affordable electric fireplace for months, and this one checked all the boxes. The price was unbeatable compared to other models I looked at, and honestly, it exceeded my expectations. The heat output is more than enough for my medium-sized living room, and the flame looks way better than I anticipated. I also like the safety features, like the automatic shut-off. It gives me peace of mind, especially with kids running around. Shipping was fast, and the product arrived in perfect condition. I’ve already recommended it to a few friends!

This fireplace is gorgeous!

I’m impressed by how modern and sleek it looks, and it really adds character to my living room. The flame effect is very convincing, and I love that you can adjust the brightness and temperature settings. It’s become the centerpiece of our home, and the heat is perfect for chilly winter nights.

I’m thrilled with this purchase!

I was impressed with how quickly it was delivered, and the packaging was excellent—no damage at all. It was easy to set up, and I had it working within an hour. The flame effect is so realistic, and it really makes my living room feel cozy and inviting. The heater works well, providing just the right amount of warmth. I also love the modern design, which fits perfectly with my home’s aesthetic. The remote control is super convenient, allowing me to adjust the settings without leaving the couch.

I am so pleased with this fireplace!

I had no trouble getting it up and running. The flame effect is stunning, and it creates a beautiful ambiance in my home. The heater is efficient and warms up my space quickly. I also appreciate the safety features, like the automatic shutoff. The remote control is a nice bonus, making it easy to adjust the settings from across the room.

This fireplace I ordered exceeded my expectations in almost every way.

It was packaged securely and arrived without any damage. Setting it up took a bit longer than anticipated, around an hour, but the end result was worth it. The flames are lifelike, and the adjustable brightness is a nice touch. It heats my medium-sized living room quite effectively. Overall, a fantastic addition to my home that I look forward to using throughout the winter.

I’m beyond satisfied with this purchase!

The flame effect is truly mesmerizing, and I love how it instantly adds warmth and coziness. The heat settings are powerful, yet the unit remains cool to the touch, which is great for safety. The sleek design blends perfectly with my modern décor, and the remote control is super convenient. I’ve been using it daily, and it’s made such a difference in the comfort and ambiance of my home.

This fireplace has completely changed the vibe of my home.

The heat output is great, warming up my space efficiently without making it feel too hot. I also appreciate the different settings, which allow me to use just the flame for ambiance or add heat when I need it. The remote control is a nice touch, making it easy to adjust the settings without getting up. Overall, this is a high-quality product that I would recommend to anyone looking for a stylish and functional fireplace.

I am thrilled with my new fireplace!

This is perfect for setting a cozy mood even during the warmer months. It's stylish, functional, and a fantastic value for the price. I would recommend this fireplace to anyone looking to add a touch of warmth and elegance to their home.

I am absolutely in love with my new fireplace!

The flames look incredibly realistic, and the heat output is just right for those chilly evenings. I also appreciate the remote control feature, which allows me to adjust the settings from the comfort of my couch.

This fireplace is simply amazing!

I bought it to replace an old one, and I couldn’t be happier with my decision. The assembly was a breeze—I had it set up in under an hour. It’s also super quiet, so I can enjoy the warmth and ambiance without any annoying noise. The remote control is very handy, making it easy to adjust the settings without getting up. Overall, it’s a beautiful, functional piece that has elevated the coziness of my home.