PRODUCT DESCRIPTION
The Solo Stove Firepit Tools are exactly what I didn’t know I needed for firepit nights! The quality is amazing—heavy-duty but still easy to handle. The poker and log grabber give me way more control over the fire than I ever had before, making it simple to keep the flames just right without getting too close.
When I had a quick question about cleaning and care, NorCal Fire & Grill’s support team was on point as usual. They walked me through everything with patience and gave tips for getting the most out of my Yukon setup too. Service like that keeps me coming back.
The Solo Stove Yukon Heat Deflector has been a game-changer for our backyard hangouts! We love using our Yukon, but sometimes that perfect fire just didn’t spread the warmth far enough—especially on chilly nights. The Heat Deflector solved that issue instantly, pushing the warmth outward and making it cozy for everyone gathered around. The build is solid, and setup was quick and easy. Shoutout to NorCal Fire & Grill’s support team for giving me extra tips on maintenance and use.
This isn’t just about grills—it’s about people who truly care. I ordered a pellet grill for my husband’s birthday. It arrived a full week ahead of schedule, giving me time to surprise him! I didn’t know much about assembly, so I called NorCal Fire & Grill. Their tech support rep, stayed on the phone with me for nearly an hour to walk me through it. She even suggested some beginner-friendly recipes to try.
I can't say enough good things about the team at NorCal Fire & Grill. I ordered my fireplace right after Christmas, and it arrived on January 2nd in perfect condition—well-packed and ready to go. I was so excited to set it up, but I ran into a snag with the installation (entirely my lack of experience!). I reached out to their technical support, and wow, they were incredible. They walked me through everything step by step, even helping me identify a small wiring issue I would have missed. What really impressed me was how patient they were with my questions. I didn’t feel rushed, and they made sure I was 100% comfortable before we hung up. This kind of service is rare these days.
I bought a burner here, and when it arrived (a day earlier than expected—yay!), it was in pristine condition. However, being someone who isn’t exactly "tech-savvy," I struggled to figure out the installation. I reached out to their tech support team, and wow, what a fantastic experience! They didn’t just walk me through step-by-step—they actually took the time to explain what each part did so I’d understand how it worked.
